1. Returns

1.1 We accept returns within 7 days of delivery for most products, as long as they are unused, unopened, and in their original packaging.
1.2 The following items are non-returnable:

  • Used, opened, or altered products

  • Customized or personalized items

  • Digital products or software

  • Clearance or final sale items

1.3 To start a return, please contact our customer support team at info@gosmartprinting.com with your order number and details about the product you want to return.

2. Return Process

2.1 After your return request is approved, we will provide instructions on how to send back your item(s).
2.2 Return shipping costs are your responsibility unless the return is due to our error or if the item is damaged or defective.
2.3 We recommend using a trackable shipping service to ensure your return arrives safely. GoSmartPrinting.com is not responsible for items lost or damaged in return transit.

3. Refunds

3.1 Refunds will be issued to the original payment method once we receive and inspect the returned item(s).
3.2 Refunds are generally processed within 3 business days of receiving the returned product.
3.3 Shipping fees are non-refundable unless the return is due to a defect or mistake on our part.

4. Damaged or Defective Items

4.1 If your order arrives damaged or defective, please contact us immediately at info@gosmartprinting.com with photos and details of the issue.
4.2 We will either replace the item or issue a full refund at our discretion.

5. Exchange Policy

5.1 We do not offer direct exchanges. If you want a different size, color, or model, please return the original item and place a new order.

6. Late or Missing Refunds

6.1 If you haven’t received your refund within the expected timeframe, please check with your bank or credit card provider as processing times can vary.
6.2 If you still haven’t received your refund after checking, contact us at info@gosmartprinting.com for assistance.

7. Contact Us

For any questions or concerns about returns and refunds, please contact us:

GoSmartPrinting.com
Email: info@gosmartprinting.com
Phone: 24/7 Support Service
Address: 24 Waverly Pl, New York, NY 10003, USA

Thank you for choosing GoSmartPrinting.com. We are dedicated to making your return and refund experience simple and hassle-free.